Questions?
-
Why should we trust you?
Every step of our process is guided by the highest standards, from precise authentication to a detailed evaluation of both aesthetic and mechanical condition. We make it a priority to represent each watch as accurately as possible, providing numerous high-quality images and transparently noting any subtle imperfections. Our unwavering commitment to excellence ensures that each piece meets the most rigorous standards. With a proven track record of delivering exceptional watches to collectors worldwide, we are proud to maintain a perfect 100% customer satisfaction rate.
-
What warranty or guarantees do you offer on your watches?
All our watches undergo thorough mechanical testing and are inspected by our in-house watchmaker. However, since the watches that we offer are vintage/neo-vintage, we don’t provide any additional warranties on the watches. Please be assured that all watches are in excellent mechanical and aesthetic condition and are checked thoroughly before shipping out.
-
How do I know if a watch will fit me?
We provide detailed specifications for each watch, including case diameter, thickness, and lug width, so you can make an informed decision about the fit. If you're still unsure, our team is happy to assist you with sizing advice. Often times, the watches offered here are uncommon and not been seen on the wrists of many, so we try to provide a perspective of how the watches look on a variety of wrists upon request.
-
Can I trust the pricing of the watches on your site?
Absolutely. Our prices are based on thorough market research, and we strive to offer competitive pricing for rare and important timepieces. We also ensure that the watches are priced according to their rarity, condition, and historical significance, so you can be confident you're getting a fair deal.
-
What should I do if I need help with maintaining or servicing my watch?
We offer an access to a trusted watchmaker who specialize in vintage and Neo-vintage watches. If you ever need maintenance or servicing, we can help guide you through the process
-
How will my watch be packaged and shipped?
Your watch will be securely packaged with the utmost care to ensure it arrives in perfect condition. We offer insured express shipping worldwide with tracking, so you can follow your watch’s journey to your door. You can expect your piece to be packaged in premium, protective materials.
-
What sets your company apart from other watch retailers?
We specialize in important, vintage, and Neo-vintage watches, meticulously curating each piece for its authenticity, quality, and historical significance. We take great care to ensure that every watch featured on our site meets the highest standards before it reaches you. Additionally, we are deeply committed to providing valuable scholarship, education, and expert advice on these timepieces, backed by thorough research and insight.
-
Can I get a detailed condition report before I purchase a watch?
Absolutely! We can provide a detailed report of the watch's condition, including high-resolution photos, description of any wear or marks, and confirmation of its working condition. Please contact us to request this information before making your purchase.
-
Do you have any customer reviews or testimonials?
Yes, we’re proud to have received many positive reviews from our customers who appreciate our expertise, service, and the quality of our watches. Please feel free to check out our customer reviews or contact us for references.
-
Are the watches on your website authentic?
Yes, all of our watches are 100% authentic. We take great pride in sourcing our pieces from trusted dealers and verified sources. Each watch undergoes a rigorous authentication process to ensure its originality and integrity.
-
Can I contact you directly if I have questions or concerns?
Absolutely. Our team is always available to assist you with any questions or concerns before, during, and after your purchase. We aim to build long-term relationships with our customers, which is why we are dedicated to offering a high level of personal service and support. Contact us